Standard comparison tools won't work for your situation
You're in an embedded network, a private electricity network inside your building or estate, run by a third-party operator rather than your state's main distributor. That changes what you can do, and what rights you have.
What is an embedded network?
Common in apartment buildings, retirement villages, caravan parks, and mixed-use developments. Your building owner or manager buys power at wholesale rates and on-sells it to residents. They are your “exempt embedded network operator.”
Most standard retailers can't connect you while you're in an embedded network. You're effectively in a private market within the national grid.
Your rights as an embedded network customer
Right to a standing offer
Your embedded network operator must offer you a standing offer tariff. They cannot charge you more than the local retailer's standing offer for equivalent usage.
Right to see your rates
You can request a written statement of your current tariffs and supply charges at any time.
Right to exit (in some cases)
If your building has a “child meter” that can be re-registered with the local distributor, you may be able to choose a standard market retailer. This depends on your network type and state. The AER's Exempt Seller and Network Framework explains the categories.
Right to complain
If you believe you're being overcharged or not receiving required services, contact your state's energy ombudsman. Embedded network operators are subject to the AER's exempt network framework.
What we can help with
Understanding your rights under the AER embedded network framework
Checking whether your building type may allow you to exit to the market
Electrification advice that applies regardless of your network type
Plan comparison against market offers (not possible while you're in an embedded network)
Useful resources
Source: AER Exempt Seller and Network Framework (2019, as amended).